General Terms and Conditions

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions apply to all guests seeking admission to Flying Hirsch Frederikshavn.

These General Terms and Conditions may be varied by a specific agreement with Flying Hirsch Frederikshavn. The fact that an agreement varies some provisions of these General Terms and Conditions does not affect the remaining provisions, which therefore remain in force.

1. ADMISSION REQUIREMENTS

1.1 Age limit

The applicable age limit for Flying Hirsch Frederikshavn can be found on the Flying Hirsch Frederikshavn website. All guests seeking admission must meet the age limit to gain entry. Staff and security personnel at Flying Hirsch Frederikshavn may request identification. Flying Hirsch Frederikshavn reserves the right to refuse admission if Flying Hirsch Frederikshavn considers that the identification presented does not provide sufficient assurance that the guests seeking admission meet the admission requirements.

1.2 Dress code

Flying Hirsch Frederikshavn sets a dress code that guests seeking admission must comply with. The applicable dress code for Flying Hirsch Frederikshavn can be found on the Flying Hirsch Frederikshavn website. Flying Hirsch Frederikshavn reserves the right to refuse admission to guests who do not comply with the applicable dress code.

1.3 Minimum number of guests

As a general rule, there is no minimum number of guests seeking admission. However, a minimum number may be required if a private room is requested.

1.4 Admission

There may be access controls and queues at the entrance to Flying Hirsch Frederikshavn. This also applies where guests seeking admission have a prior agreement for admission to Flying Hirsch Frederikshavn. Flying Hirsch Frederikshavn accepts no responsibility for delays caused by queues at the entrance to Flying Hirsch Frederikshavn, as Flying Hirsch Frederikshavn cannot disregard the applicable access-control rules.

1.5 Instructions from Flying Hirsch Frederikshavn

All guests must follow instructions from staff and security personnel at Flying Hirsch Frederikshavn. Flying Hirsch Frederikshavn is entitled to remove anyone who does not follow staff instructions.

2. CONFIRMATION AND CANCELLATION

2.1 General conditions for confirmation and cancellation

If you have entered into an agreement with Flying Hirsch Frederikshavn for admission to Flying Hirsch Frederikshavn, a table booking, an event, or another arrangement, you will receive our order confirmation by email or another digital medium.

Once you have received our order confirmation, the agreement is final and binding. However, you may make changes in accordance with the rules set out in these general terms and conditions.

2.2. Written confirmation

The agreement is only final once we have sent you a written order confirmation.

The written order confirmation will contain information about the terms applicable to your agreement with Flying Hirsch Frederikshavn. Depending on the type of agreement, this may include:

- the agreed services, such as a table reservation, - the date and time frame of the event, - the agreed total price, - details of beverages, - the amount of the reservation fee and deposit, - any other special conditions.

2.3 Cancellation

If the agreement is confirmed for 12 or more participants, cancellation must be made in writing and must reach Flying Hirsch Frederikshavn no later than 4 weeks before the date of the event.

If the agreement is confirmed for fewer than 12 participants, cancellation must be made in writing and must reach Flying Hirsch Frederikshavn no later than 2 weeks before the date of the event.

2.4 Compensation payable upon cancellation

If you notify Flying Hirsch Frederikshavn of cancellation or a reduction of more than 10% more than 6 days before the event, Flying Hirsch Frederikshavn is entitled to compensation equal to 50% of the price of the cancelled services.

If you notify Flying Hirsch Frederikshavn of cancellation or a reduction of more than 10% less than 6 days before the event, Flying Hirsch Frederikshavn is entitled to compensation equal to 75% of the price of the cancelled services.

2.5 Payment of incurred costs

If you notify Flying Hirsch Frederikshavn of cancellation, you must, in addition to the compensation specified in clause 2.4, pay the costs incurred by Flying Hirsch Frederikshavn for services that cannot be cancelled, such as music, performing artists, specially purchased goods, hired equipment, and similar items. Flying Hirsch Frederikshavn must provide documentation of the incurred costs upon request.

2.6 Failure to attend

If you fail to attend on the date of the event, Flying Hirsch Frederikshavn is entitled to payment of the full agreed price, including costs incurred under clause 2.5.

3. CHANGES

3.1 Changes

Changes to the order confirmation sent to you must be made in writing within the deadlines specified in these terms and conditions. Changes are only valid if accepted in writing by both parties.

4. RESERVATION FEE AND DEPOSIT

4.1 Reservation fee

If you must pay a reservation fee, this will be stated in the order confirmation, which will also specify a payment deadline.

If the reservation fee is not paid on time, Flying Hirsch Frederikshavn is entitled to cancel the agreement without you being entitled to bring any claim against Flying Hirsch Frederikshavn.

The fee will be deducted from the final bill, but will not be refunded if you cancel, regardless of when cancellation occurs.

4.2 Deposit

If you must pay a deposit, this will be stated in the order confirmation.

If the deposit is not paid on time, Flying Hirsch Frederikshavn is entitled to cancel the agreement without you being entitled to bring any claim against Flying Hirsch Frederikshavn.

The deposit will be deducted from the final bill.

If cancellation is made on time, the deposit will be refunded.

If cancellation is late, Flying Hirsch Frederikshavn is entitled to apply the deposit towards payments under clauses 2.4, 2.5 and 2.6, without thereby waiving its entitlement to payments under the agreement and these general terms and conditions.

5. CANCELLATION BY THE VENUE OR RELOCATION

5.1 Cancellation by the venue

Flying Hirsch Frederikshavn is entitled to cancel no later than 4 weeks before the event without you being entitled to bring any claim as a result.

If Flying Hirsch Frederikshavn cancels less than 4 weeks before the event and cannot offer relocation under clause 5.2, Flying Hirsch Frederikshavn must compensate you for the additional costs of holding the event elsewhere. However, compensation cannot exceed the profit Flying Hirsch Frederikshavn would have made on the cancelled event.

5.2 Relocation

If Flying Hirsch Frederikshavn cancels, Flying Hirsch Frederikshavn is entitled to offer to hold the event at a venue other than Flying Hirsch Frederikshavn, provided that Flying Hirsch Frederikshavn reduces the agreed price by 10%.

If you decline the relocation offered by Flying Hirsch Frederikshavn, the agreement terminates. In that case, no compensation may be claimed under clause 5.1.

6. COMPLAINTS

6.1 Written complaint

If you wish to complain about the delivery of the event, you must submit a written complaint to Flying Hirsch Frederikshavn.

6.2. Complaint deadline

To be on time, the complaint must be received by Flying Hirsch Frederikshavn no later than 1 week after the event.

6.3 Content of the complaint

The complaint must be specific and identify the particular aspects of the delivery of the event that you consider were not in accordance with the agreement.

7. LIMITATION OF LIABILITY

7.1 Liability of Flying Hirsch Frederikshavn

Flying Hirsch Frederikshavn is only liable if it can be demonstrated that Flying Hirsch Frederikshavn acted intentionally or with gross negligence.

The liability of Flying Hirsch Frederikshavn for damages is limited to the profit Flying Hirsch Frederikshavn would have made on the cancelled event; see also clause 5.1.

7.2 Force majeure

Circumstances beyond the control of Flying Hirsch Frederikshavn, including third-party labour disputes or strikes, fire, natural disasters, war or warlike conditions, seizure, currency restrictions, rebellion or widespread unrest, import bans, or subcontracted supplies affected by any of these circumstances that can be replaced without exceptionally onerous terms, exempt Flying Hirsch Frederikshavn from liability if they prevent the event from taking place or make holding the event unreasonably burdensome.

7.3 Cancellation for other reasons

If Flying Hirsch Frederikshavn is unable to deliver the event, table booking, etc., due to health-related circumstances, including a pandemic, epidemic or similar disease outbreak, public-law restrictions or closure orders, restrictions preventing the event from taking place, quarantines, or similar circumstances, Flying Hirsch Frederikshavn is entitled to cancel the event, etc., without notice and without any liability of any kind being asserted against Flying Hirsch Frederikshavn, including claims for damages or a price reduction.

8. DISPUTE RESOLUTION

8.1 Governing law

The agreement, of which these general terms and conditions form an integral part, is governed by Danish law.

8.2 Jurisdiction

Any dispute concerning the agreement must be resolved by the ordinary courts, with Copenhagen City Court as the agreed court of jurisdiction.